Case Study: Javer cuts MTTR by 45% with InvGate Service Management

Javer cuts MTTR by 45% with InvGate

Javer, a leading Mexican real estate developer, faced significant challenges with its outdated IT Service Management (ITSM) tool, which caused frequent disruptions, required VPN-only access, and relied on manual processes. Their goals were to reduce downtime, streamline support, and improve the user experience, leading them to seek a new solution from vendor InvGate and its InvGate Service Management product.

By implementing InvGate Service Management, Javer deployed a cloud-native platform with smart integrations and automation. The solution resulted in a 45% faster mean time to resolution (MTTR), a over 50% increase in SLA compliance, and a 90%+ increase in user feedback with near-perfect satisfaction scores. InvGate also enabled real-time KPI visibility through Power BI integration and is projected to reduce annual ticket volume by 20%.

Javer