Case Study: Grupo Cepas boosts user adoption and automates workflows with InvGate Service Management

Grupo Cepas launches InvGate Service Management in less than a month

Grupo Cepas, a leading Argentine beverage company, faced operational inefficiencies due to manual processes and a limited IT-only ticketing system. To modernize its support and improve the employee experience, the company sought a service management tool and chose to implement InvGate Service Management.

The solution from InvGate provided a user-friendly platform featuring Single Sign-On and a custom internal brand. Grupo Cepas automated workflows and introduced a knowledge base for self-service. This resulted in high user adoption, improved efficiency, and faster resolution times. The success led to cross-departmental expansion into HR, Accounting, and Commercial areas, streamlining processes across the organization.

Grupo Cepas