Case Study: Farmaplus standardizes internal service management and eliminates informal tickets with InvGate Service Management

Farmaplus eliminates 100% of informal tickets with InvGate in 90 days

Farmaplus, a fast-growing pharmacy chain in Argentina, faced a challenge in standardizing its internal service management. With requests being handled through various informal channels like phone, messaging, and email, the IT team lacked centralized information and visibility. To support its expansion, the company needed a more professional system and chose to implement InvGate Service Management.

By implementing InvGate Service Management, Farmaplus centralized its support and unified request channels across multiple departments. The solution provided real-time operational visibility through dashboards and facilitated a significant cultural change. As a result, Farmaplus achieved a 100% elimination of informal tickets, gained operational visibility within 90 days, and expanded the platform to over 60 active agents, transforming it into a essential business tool for scaling operations.

Farmaplus