Case Study: EfectivoSí achieves 98% NPS and audit-ready processes with InvGate

EfectivoSí achieves 98% NPS with InvGate

EfectivoSí, a leading financial services company in Argentina, faced significant challenges managing its IT and internal services. Operating in a highly regulated industry, the company struggled with inefficient support requests handled via email and phone, difficulty achieving user adoption with previous tools, and the need for audit-ready processes to comply with Central Bank regulations. To address this, they partnered with vendor InvGate to implement its Service Management and IT Asset Management solutions.

By implementing InvGate's flexible solutions, EfectivoSí customized workflows for each department and streamlined its request system. This resulted in over 99% of support requests being submitted through a self-service portal and the achievement of a remarkable 98% Net Promoter Score. The implementation provided the company with full audit-ready processes to meet regulatory requirements and enhanced efficiency across 22 help desks serving 800 users.

EfectivoSí