Case Study: Disagro streamlines IT operations and cuts resolution times in half with InvGate

Disagro cuts IT resolution times in half with InvGate

Disagro, a leading agricultural supply company in Central America and Colombia, faced challenges with low IT asset visibility, inefficient service processes, and poor communication between its IT department and end users. To address these operational roadblocks and improve service delivery, the company selected the InvGate Service Management and InvGate Assets solutions.

By implementing InvGate's unified ITSM and ITAM platform, Disagro achieved full visibility of its IT infrastructure and established structured service processes. This solution led to significantly faster request resolution, cutting resolution times in half, while also improving IT team collaboration and enhancing communication across departments.

Disagro