Case Study: Core Financial Systems achieves real-time SLA and KPI visibility with InvGate

Core Financial Systems goes live in 3 months with InvGate and replaces a full day of monthly reporting

Core Financial Systems, a company providing support and development for financial software, faced challenges with its outdated BMC TrackIt! on-premise ticketing system. The platform lacked a customer portal and practical SLA tracking, forcing the team to rely on cumbersome manual reporting in Excel, which was time-consuming and produced unreliable data. Seeking better visibility into support performance and development requests, they turned to InvGate Service Management.

By implementing InvGate Service Management, Core Financial Systems quickly moved to a cloud-based solution. The implementation provided immediate results, including real-time dashboards for SLA and KPI visibility that replaced the manual monthly reporting process. This saved the team nearly a full day of work each month. InvGate also eliminated duplicate tickets and provided the live performance data their clients requested, setting the foundation for future automation and growth.

Core Financial Systems