Case Study: Chesapeake Bay Academy improves IT support and customer satisfaction with InvGate Service Management

Chesapeake Bay Academy improves IT support and cuts emergencies with InvGate Service Management

Chesapeake Bay Academy, a private nonprofit school for students with learning differences, faced challenges with its IT support due to a reliance on email. This led to delayed incident reporting, a lack of structured workflows, and no performance metrics. The school selected InvGate Service Management as a cost-effective and easy-to-use ITSM solution to improve tracking and prioritization.

By implementing InvGate, the academy achieved improved incident prioritization and faster response and resolution times. The solution provided structured workflows and performance metrics, which dramatically increased customer satisfaction and reduced IT emergencies. The cloud-based service from InvGate also resulted in infrastructure cost savings for the school.

Chesapeake Bay Academy