Case Study: Auto Mercado centralizes retail operations and improves asset visibility with InvGate

Auto Mercado centralizes 15 help desks and 5,000 assets with InvGate

Auto Mercado, a major supermarket chain in Costa Rica, faced a challenge in its digital transformation journey, needing greater flexibility and operational efficiency beyond its existing on-premise InvGate Service Management system which was used for IT, Maintenance, and Customer Service.

To address this, InvGate implemented a cloud migration of its Service Management platform and added InvGate Asset Management. This combined ITSM and ITAM solution provided a centralized, single-pane-of-glass platform. The results included the ability to handle 15 help desks and over 5,000 monthly tickets, full visibility of 5,000 tracked assets, improved coordination across 50 locations, and increased automation in asset assignment and inventory management.

Auto Mercado