Case Study: Arcos Dorados reduces requests by 20% with InvGate

Arcos Dorados reduces requests by 20% with InvGate

Arcos Dorados, the world's largest McDonald's franchisee, faced significant challenges due to its reliance on five separate help desk providers. This fragmented setup created information silos, vendor dependency for changes, and inefficient, non-automated processes. To centralize service delivery and gain control, the company selected InvGate Service Management and InvGate Assets as its unified IT service management platform.

By implementing InvGate, Arcos Dorados consolidated its service desks onto a single platform, streamlined workflows, and introduced self-service capabilities. This solution led to a measurable 20% reduction in requests, improved operational efficiency, and gave the organization full ownership of its data. The vendor, InvGate, enabled a user-friendly system that enhanced satisfaction and allowed support teams to focus on more complex issues.

Arcos Dorados