Case Study: Allshores unifies IT systems and improves self-service with InvGate Service Management

Allshores reaches 42% self-service adoption with InvGate after global merger

Allshores, a global insurance and financial services group formed from a merger, faced the challenge of consolidating two separate IT service management systems from ServiceNow and Ivanti. Their IT team needed a flexible platform to unify processes and gain better visibility without relying on slow, external vendor support, leading them to adopt InvGate Service Management.

By implementing InvGate Service Management, the team used its no-code workflow builder to quickly unify their environments and establish standardized processes. The solution resulted in 42% of users adopting the new self-service portal, provided real-time reporting oversight, and stabilized SLA performance. For Allshores, InvGate was a crucial bridge for cultural integration, helping the merged company operate as a unified team on a single platform.

Allshores