Case Study: Farmaplus achieves centralized, scalable service management with InvGate Service Management

How Farmaplus Standardized Its Operations And Transformed Service Management With InvGate

Farmaplus, one of the fastest-growing pharmacy chains in Argentina, needed a more professional and standardized way to manage internal requests as the company expanded. Before using InvGate Service Management, different areas handled requests through separate channels like phone, email, messaging, and informal conversations, making it difficult to centralize information, prioritize work, and avoid duplicate tickets.

With InvGate Service Management, Farmaplus centralized internal support, unified channels, and created clear processes that could scale across departments. In just 90 days, the company gained real-time operational visibility through dashboards, eliminated 100% of informal tickets, and grew to more than 60 active agents, transforming service management into a broader business tool with support from InvGate and partner CDN IT Services.

Farmaplus

Gastón Palmiotti

IT Operations Lead