Case Study: Central Power Purchasing Agency Guarantee Limited unifies support operations with InvGate

How CPPA-G Created a Unified Support Experience With InvGate

Central Power Purchasing Agency Guarantee Limited (CPPA-G), Pakistan’s competitive electricity market operator, needed a better way to manage support across 10 departments and 180 services. Before InvGate, support was handled through multiple email threads, which slowed work, made collaboration confusing, and made it hard for managers to see standardized performance metrics.

With InvGate Service Management, implemented with Rovingapps, CPPA-G centralized its service catalog into a single self-service portal, improved multi-department collaboration, and built custom dashboards and reports for better visibility. InvGate also integrated Service Management with InvGate Asset Management to strengthen IT inventory control and CMDB visibility, helping CPPA-G streamline support operations, improve accountability, and move toward ISO 20000 certification.

Central Power Purchasing Agency Guarantee Limited

Arshad Javed Minhas

Chief Information Officer