Case Study: Stoll Keenon Ogden modernizes IT operations with InvGate Service Management

How Stoll Keenon Ogden Modernized IT Operations With InvGate Service Management

Stoll Keenon Ogden, a U.S. law firm with more than 150 attorneys across multiple offices, needed a better way to manage growing IT service demands. Its previous system made ticket analysis and weekly reporting slow and manual, and it also lacked support for asset inventory management. The firm turned to InvGate Service Management to improve visibility, reporting accuracy, and day-to-day service delivery.

InvGate implemented a guided onboarding and no-code setup that streamlined reporting, dashboarding, ticket categorization, and knowledge base management. SKO now receives automated weekly reports, avoids tickets being closed without proper classification, and has cut knowledge base article creation time by 90%, with one technician producing about 30 articles in three months instead of taking years to build a similar library. Stoll Keenon Ogden is also planning to add InvGate Asset Management and more workflow automations next.

Stoll Keenon Ogden

Tiffany Cary

Help Desk Technician