Case Study: Core Financial Systems removes manual work and gains traceability with InvGate Service Management

How Core Financial Systems Removed Manual Work After Replacing BMC With InvGate

Core Financial Systems, an Ireland-based financial software and custom development provider, was using BMC Track-It! for ticket management before turning to InvGate Service Management. The team needed a more modern platform with a customer portal, SLA tracking, better development request handling, and improved search and evidence management, especially after a strategic customer asked for live performance visibility.

InvGate helped Core Financial Systems move to the cloud, launch a customer portal quickly, and replicate and refine its processes with minimal consultancy. The new setup replaced manual Excel reporting with automated dashboards, gave customers real-time KPI visibility, improved ticket traceability and agent accountability, and reduced response times while boosting customer satisfaction.

Core Financial Systems

Olga Woods

Support Consultant