Case Study: Marval O’Farrell Mairal expands service management by 200% with InvGate

How Marval Returned to InvGate And Expanded Its Service Management by 200%

Marval O’Farrell Mairal, a leading law firm in Argentina, had been using InvGate for its service management since 2018 before migrating in 2023 to another ITSM tool that failed to meet expectations. The firm experienced service interruptions, ticket logging and escalation delays, slow support responses, and gaps between commercial promises and contractual terms.

Marval returned to InvGate and implemented its Service Management platform with new AI-powered features, advanced workflows, reporting, and support, alongside integration with InvGate Asset Management. As a result, the firm expanded managed areas from two to seven in less than a year, achieving 200% growth, cut first response time by 68% from 25 minutes to 8, and completed full implementation in just 1.5 months.

Marval O’Farrell Mairal

Tomás Pinto

Help Desk Lead