Case Study: JERA Nex bp scales global service management with InvGate Service Management

How JERA Nex bp Transformed Service Management to Operate on a Global Scale With InvGate

JERA Nex bp, a global offshore wind developer, needed a better way to support a rapidly growing international workforce. Its existing ticketing setup relied heavily on email, lacked a usable service catalog, and offered only basic reporting, making it hard to drive self-service, route requests efficiently, and manage support across time zones. To address these ITSM challenges, the company turned to InvGate Service Management.

With InvGate Service Management, JERA Nex bp introduced automated workflows, multilingual support, a modern self-service portal, and real-time dashboards. The results were significant: ticket volume managed increased by 500% without increasing backlog, self-service adoption improved, and the team gained much better visibility into trends and resource needs. InvGate also helped lay the foundation for broader Enterprise Service Management across other departments.

JERA Nex bp

Robert de Leij

IT Project Manager