Case Study: Elecom streamlines hospital check-in and check-out with Intuiface

Elecom streamlines hospital check-in and check-out with digital kiosks

Elecom, a Paris-based systems integrator, saw hospitals across France struggling with overloaded patient appointments, long wait times, and error-prone check-in/check-out processes during the Coronavirus epidemic. Using Intuiface, Elecom set out to replace the manual, staff-dependent workflow with a faster, more reliable digital experience for both patients and medical teams.

Elecom built a turnkey kiosk solution called Hospicom on the Intuiface platform, featuring self-service check-in, integrations with hospital systems, queue management, and follow-up scheduling. The result was major operational impact: hospitals reduced check-in staffing, cut patient wait times from 30 minutes to 5 minutes, lowered the number of people waiting at once, improved patient satisfaction, and achieved positive ROI in just one quarter.

Elecom

Maxime Rousseaux

Manager of Digital