Case Study: NTSG achieves 20–30% time savings and improved customer satisfaction with IntraLinks Exchanges

NTSG - Customer Case Study

NTSG, an optical networking consulting firm serving Fortune 500 clients, faced a growing information-management challenge: geographically dispersed field engineers, corporate staff, partners and customers needed fast access to large engineering drawings, network designs, schedules and test data. Relying on email, FTP and internal servers made large-file transfer and version control inefficient, slowing operations and risking customer satisfaction.

NTSG implemented Intralinks Exchanges as a centralized corporate repository so each project’s documents, version history and real-time test results are housed in a single, secure exchange with access limited to authorized users. The organized repository now holds thousands of pages, sped document processing and access by 20–30%, improved collaboration across sales, marketing, finance and HR, and strengthened customer interactions and overall operational efficiency.

NTSG

Deborah Mccarthy

Vice President, Finance & Business Development, Ntsg