Case Study: Lloyds Banking Group’s BM Solutions streamlines broker communications with IntraLinks

Lloyds Banking Group (BM Solutions) cuts broker document delays from days to 2 minutes with IntraLinks

The customer, Lloyds Banking Group's BM Solutions mortgage division, faced the challenge of being a highly paper-based operation that relied on fax machines, leading to poor document quality and significant delays in processing. This inefficient process created a risk of losing business to competitors in a very competitive market. To address this, they turned to vendor IntraLinks, leveraging its secure portal solution.

IntraLinks implemented a single, simple platform for brokers and colleagues to upload information, monitor progress, and communicate efficiently. This digital solution streamlined and upgraded their processes, accelerating business and simplifying the customer journey. As a result, BM Solutions became more efficient and competitive, successfully keeping their brokers happy and ensuring they returned with more business.