Case Study: FreshDirect achieves rapid disaster recovery and business continuity with IntraLinks

FreshDirect - Customer Case Study

FreshDirect, the online grocer that sells 8,000 products, stored critical IT procedures, passwords and equipment diagrams in locked filing cabinets at a single site—leaving the business exposed to catastrophic downtime. A full systems outage could cost the company up to $1 million a day and risk long-term customer abandonment.

FreshDirect deployed IntraLinks Exchanges to securely store and share disaster‑recovery documents offsite. When a rooftop transformer failed and cut power, off‑duty engineers accessed the procedures from home, followed step‑by‑step instructions for 60 machines, and brought systems back online in 28 hours—averting a projected week‑long recovery and roughly $7 million in additional losses; FreshDirect is now evaluating IntraLinks for legal and HR records.

FreshDirect

Myles Trachtenberg

Chief Technology Officer, Freshdirect