Case Study: Concept Hotels improves hotel operations and saves time with Intouch Insight

Concept Hotels - Customer Case Study

Concept Hotels, a manager of boutique hotels, faced a significant challenge in manually auditing its numerous properties. This inefficient process, involving spreadsheets and paperwork for tasks like room and light inspections, was extremely time-consuming and offered no way to effectively measure performance or follow up on issues. They turned to the vendor Intouch Insight and implemented its IntouchCheck solution to overcome these operational hurdles.

By using IntouchCheck, Concept Hotels replaced its manual processes with streamlined digital checklists for various audits. This provided immediate visibility into operations through dashboards and enabled efficient follow-up on issues. The results were substantial time savings, reducing a daily reporting task from over two hours to under ten minutes. Intouch Insight's solution also delivered powerful reporting capabilities, allowing the company to easily share performance data with corporate staff and investors and make informed decisions to prioritize improvements.

Concept Hotels

Lindo Perez

Director of Operations