Case Study: Teka Group achieves rapid B2B e‑commerce launch and 24/7 self‑service with Intershop

Teka Group - Customer Case Study

Teka Group, a multinational manufacturer of sinks, taps and built‑in kitchen appliances operating in over 100 countries, faced fragmented, manual B2B ordering for its kitchen‑studio customers—no ERP/PIM integration, no price or stock visibility, and orders handled by phone, fax or email. To modernize the customer journey, boost satisfaction and relieve sales and call‑center teams of routine tasks, Teka chose the Intershop Commerce Platform (implemented with Intershop partner Sugerendo) to build a modern B2B online shop.

Intershop delivered a rapid MVP rollout of the Intershop Commerce Platform and went live in just three months, providing 24/7 self‑service for placing and tracking orders, viewing prices and stock, managing invoices/delivery notes, user roles and recurring templates. The Intershop solution immediately improved customer convenience and transparency, reduced manual order handling so sales staff can focus on advisory tasks, and set Teka on a path to scale digital sales toward its target of up to 20% of total revenues.

Teka Group