Case Study: Röhm enhances B2B procurement efficiency with Intershop

Röhm streamlines B2B procurement with Intershop and 24/7 access for 2,900 employees

The chemical manufacturer Röhm faced challenges in B2B procurement as customers demanded more speed, transparency, and self-service. Complex supply chains and a lack of digital interfaces made accessing documents and tracking shipments difficult. To enhance their service model, Röhm partnered with the vendor Intershop to develop a digital solution.

Using the Intershop Commerce Platform, Röhm implemented the RöhmConnect customer portal. The solution, co-developed with Intershop using a design thinking approach, provides 24/7 access to procurement data, real-time order tracking, and centralized documents. This has streamlined the procurement process, receiving positive feedback for its user-friendly design and efficiency, freeing up internal teams for more strategic tasks.

Röhm