Case Study: KION North America achieves higher online order adoption with Intershop

KION North America boosts online orders 15% with Intershop

KION North America, a manufacturer of material handling equipment, faced challenges with scalability and a poor user experience on their previous B2B commerce platform, which was impacting customer adoption and satisfaction. They partnered with the vendor Intershop to migrate to a future-proof, cloud-based e-commerce solution.

Intershop, with implementation partner DSS Partners, delivered a new cloud-based commerce platform integrated with SAP ERP. The solution included customer and dealer portals with role-based functionality and 24/7 self-service. This resulted in 96% of orders now being taken online, a 15% increase in daily orders, and significant operational savings by reducing the staff needed for after-sales service from 10-12 to just 2-3 representatives.

KION North America