Case Study: Risico achieves secure, HIPAA-compliant remote and hybrid work with Intermedia

Workers Compensation Management Company Embraces Secure Collaboration to Bridge the Remote Divide

Risico is a Fresno-based workers’ compensation management firm serving thousands of customers; when COVID-19 forced a rapid shift from a traditional office to a hybrid model with about 60% of staff working remotely, CIO Lou Feliz had to secure easy-to-use, regulatory-compliant communications that would protect sensitive client and medical information while keeping operations running smoothly.

Building on its existing Intermedia hosted Exchange service, Risico deployed Intermedia’s AnyMeeting video conferencing for HIPAA-compliant, user-friendly virtual meetings. The platform enabled fast adoption, preserved client engagement and case privacy, maintained employee productivity, and supported a sustainable hybrid work model while the company continues to strengthen its remote-work infrastructure.

Risico

Lou Feliz

CIO