Case Study: Montana Phone achieves triple-digit growth and delivers superior customer value with Intermedia Cloud Communications

With Intermedia Cloud Communications, Montana Phone delivers superior customer value

Montana Phone, a Missoula-based managed service provider founded in 2003 by Jayme Branson, delivers carrier services, PBX phones, and cloud communications to SMBs across 12 states. As customers moved away from legacy on‑premises PBX systems toward cloud UCaaS, Montana Phone needed a reliable, scalable, easy‑to‑support platform it could sell under its own brand while preserving strong client relationships.

Montana Phone chose Intermedia’s partner‑first CORE™ model and private‑labeled Intermedia Unite as UNIFI360, a full UCaaS suite (voice, video, chat, file management, contact center). With Intermedia handling the platform, support, and billing, Montana Phone focused on sales and service, improved customer retention and satisfaction, expanded offerings without heavy investment, and achieved sustained triple‑digit growth while scaling across its 12‑state footprint.

Montana Phone

Jayme Branson

Chief Executive Officer/Owner