Case Study: White‑Harris retains brand equity and achieves up to 5x more recurring revenue with Intermedia's white‑labeled UCaaS and CCaaS

White-Harris Retains Brand Equity by White Labeling UCaaS and CCaaS, Earns More Top-Line Revenue

White‑Harris, a 34‑year telecom provider in the greater Philadelphia area, needed a more reliable, secure and flexible cloud communications solution to replace aging on‑prem systems—especially to support healthcare clients requiring location‑agnostic, compliant remote work. They also wanted to retain their hard‑earned brand equity and direct customer relationships rather than switch to an agent model.

By white‑labeling Intermedia’s integrated UCaaS and CCaaS under Intermedia’s CORE™ reseller program, White‑Harris deployed business phone, video, chat, file backup and an omnichannel contact center with quick setup, IVRs, reporting and CRM/WFM integrations. The partnership preserved White‑Harris’ brand on customer interfaces, delivered stronger product support and training, enabled remote work for critical clients, and unlocked higher recurring revenue potential (up to 5x) while keeping ownership of customer relationships.

White-Harris

Bernard White

President