Case Study: The Onin Group achieves five-nines reliability and 60% cost savings with Intermedia Cloud PBX

The Onin Group calls Intermedia their “most reliable provider” for hosted phone systems and services

The Onin Group is a fast-growing staffing company operating in 65 cities across 13 states, where reliable, high-quality phone service is critical for both candidates and clients. Managing diverse legacy phone systems and coordinating with 65 local vendors was costly and fragile—downtime hurt business, changes required on-site technicians, and their IT team needed a centralized, low-maintenance solution.

Intermedia’s Cloud PBX with a 99.999% uptime guarantee, remote provisioning via the HostPilot control panel, and White-Glove Cloud Concierge onboarding provided a hosted, easy-to-manage voice platform. The result: dramatically improved reliability and call quality, simplified remote administration, plug-and-play deployment without technicians, 24/7 support, and estimated savings of over 60% compared to their previous provider.

The Ōnin Group

John Leeper

IT Administrator