Case Study: San Jose Earthquakes stay connected and boost productivity with Intermedia cloud communications

San Jose Earthquakes retain 95% of season ticket holders with Intermedia

The San Jose Earthquakes, a Major League Soccer team, needed a robust communications platform to maintain productivity and fan engagement, especially when the pandemic forced a sudden shift to remote operations. They turned to vendor Intermedia, deploying its Unite and Contact Center solutions to address this challenge.

Intermedia's cloud-based solutions enabled seamless remote work and collaboration for the Earthquakes' staff. The Contact Center software was pivotal in managing a large influx of fan inquiries, helping the organization retain 95% of its season ticket holders. Intermedia's tools provided the always-on communication and flexibility that allowed the Quakes to not only survive the transition but also to enhance their operations and deepen community ties.

San Jose Earthquakes