Case Study: Royal Upholstery keeps business running and staff employed with Intermedia Unite (Intermedia)

Royal Upholstery - Customer Case Study

Royal Upholstery is a multi‑generational, family‑owned upholstery supplier in Spokane, Washington, operating since 1957. When COVID‑19 collapsed demand for upholstery and sent most staff home, the company pivoted to making and donating masks to keep people employed, but its 20‑year‑old on‑premises phone system made remote work and customer service impractical.

Royal Upholstery migrated to Intermedia Unite’s cloud communications — an integrated phone, video, chat and collaboration platform with mobile/desktop apps, presence, voicemail transcripts and IVR — supported by white‑glove onboarding and 24/7 J.D. Power‑certified support. The move restored full communications and collaboration, kept employees working (and the business solvent) during the pandemic, and now provides flexible remote capabilities while staff have returned to the office.

Royal Upholstery

Kameron Stahlman

Assistant Purchaser and Database Manager