Case Study: Pearson-Kelly Technology achieves customer ownership and rapid cloud revenue growth with Intermedia

Pearson-Kelly Technology Owns the Customer Relationship and Finds True Cloud Communications Partner with Intermedia

Pearson-Kelly Technology is a family-owned office-equipment and managed IT provider based in Missouri that expanded from print solutions into managed services. As they added voice to their portfolio, previous vendor relationships left them commission-only, without control of billing, support, or the customer experience—making it hard to capture top-line revenue and deliver the consistent, hands-on service their clients expected.

They partnered with Intermedia using its CORE “customer ownership reseller” model, which enabled private-label voice services, greater margin control and training/marketing support (and up to 5x more revenue). With tailored onboarding and Intermedia University training, Pearson-Kelly made cloud voice its fastest-growing segment, now owning invoicing, implementation and support while delivering a higher-quality, consistent customer experience.

Pearson-Kelly Technology

Chelsey Bode

President