Case Study: Maryland Telephone achieves cloud-based, hybrid work‑ready communications while preserving customer ownership with Intermedia

Maryland Telephone Leverages Cloud-Based Unified Communications Tools to Deliver More Modern, Hybrid Work-Ready Features and Solutions to Customers

Maryland Telephone, a family‑owned communications provider serving the Baltimore region since 1974, needed a way to modernize its offerings for hybrid work without surrendering long‑standing customer relationships. The company sought cloud‑based unified communications with simpler admin and customer portals and a partner model that would let them continue to own sales, service, and billing.

Maryland Telephone chose Intermedia’s CORE reseller model and white‑labeled the Intermedia Unite platform, using Intermedia University and hands‑on onboarding to certify staff and streamline rollout. The result: easier administration, full-featured remote collaboration for customers at a low monthly cost, stronger customer retention and branding, and the potential for significantly higher partner margins—leaving Maryland Telephone very satisfied with the partnership.

Maryland Telephone

Michael Cook

President and Co-Owner