Case Study: Anderson Clinical Research achieves reliable, mobile cloud phone service and cost savings with Intermedia Unite (Intermedia)

Intermedia Unite is Just What the Doctors Ordered at Anderson Clinical Research

Anderson Clinical Research, a 20‑person private clinical‑trial practice in Redlands, CA, was stuck on two 25‑year‑old analog phone systems that couldn’t transfer calls between clinics. With researchers frequently on the road, the clinic needed reliable, mobile-friendly telephony, excellent call quality, fast deployment, and cost savings—but on‑premises upgrade quotes were costly and slow, so they decided to pursue a cloud solution.

They chose Intermedia Unite, with Intermedia provisioning the service and getting the clinics live in days with minimal disruption. Staff now use a single number and the Unite mobile app to take calls and voicemails anywhere, patient wait times have dropped, customer support is highly rated, call quality has improved, and the practice is saving a few hundred dollars versus their previous setup.

Anderson Clinical Research

Amy Ochs

Clinical Research Coordinator