Case Study: Efficient Communication Solutions achieves seamless 11-office SIP trunking migration and centralized management with Intermedia

Intermedia Supports Seamless 11-Office SIP Trunking Partner Migration

Intermedia partner Efficient Communication Solutions (ECS) helped Rainier Title, a 30‑year title and escrow company with 11 offices across 10 locations, overcome a costly, fragmented telephony environment. Multiple analog lines, PRIs, and gateways produced management headaches, inconsistent features and limited scalability that were holding the business back.

ECS migrated Rainier Title to Intermedia SIP Trunking on the Avaya IP Office platform, performing a phased, one‑office‑at‑a‑time cutover to avoid disruption. The move eliminated analog gateways, centralized administration and dial tone, enabled portable caller ID/DIDs and delivered consistent feature sets—reducing monthly telecom costs, simplifying management and improving continuity for employees and customers.

Efficient Communication Solutions

Don Barber

Principal and Co-Founder