Case Study: Interface Technologies Northwest builds a scalable cloud communications practice and wins clients big and small with Intermedia Cloud Communications

Interface Technologies Northwest Chooses Intermedia Cloud Communications Solutions to Support Clients Big and Small

Interface Technologies Northwest (ITN) is a Seattle-based, veteran-owned telecommunications firm that provides structured cabling, wireless solutions and unified communications to customers across aerospace, construction and legal industries. After Jeremy Reed bought the company, he faced the challenge of building a cloud communications practice to support increasingly mobile and remote workforces and to move many long-time customers off inflexible on-premises systems.

ITN adopted Intermedia Cloud Communications—an integrated UCaaS and CCaaS platform offered through Intermedia’s CORE partner model—because of its reliability, security, partner support and easy deployment. With Intermedia University training, 24/7 J.D. Power–certified support and co-branded sales resources, ITN rapidly onboarded staff, migrated hesitant on-prem customers to the cloud, launched contact center solutions for major medical centers (including international sites), and expanded its service offerings and revenue opportunities.

Interface Technologies Northwest

Jeremy Reed

President