Case Study: O’Brien Technologies achieves enterprise‑class efficiency and healthy margins with Intermedia

How O’Brien Technologies Thrives as a 10-Person MSP

O’Brien Technologies is a 10‑person MSP near Bakersfield, California, serving about 100 small and mid‑sized businesses. Positioned deliberately between one‑person shops and national providers, the firm must deliver high‑touch service while keeping margins and operations highly efficient—providing hardware, software, cloud services, backup and support—without the overhead of larger competitors.

O’Brien standardized on Intermedia’s platform (Exchange, Cloud PBX, SIP Trunking, AppID, SecuriSync) to centralize management, simplify billing, and reduce administration time. The partnership delivered consolidated invoicing, sales and onboarding support, vendor discounts that protect margins, and a single console for remote management—allowing the small team to lower total cost of ownership, focus on customer service, and sustain growth as a lean, mid‑market MSP.

O’Brien Technologies

Shannon O’Brien

Founder