Case Study: Envita Medical Centers achieves uninterrupted patient care during rapid remote-work shift with Intermedia

How a Healthcare Company Kept Patient Care Uninterrupted Even While Shifting Their Entire Work Environment

Envita Medical Centers, a specialized oncology and infectious disease treatment provider led by President Brian Harrison, faced a critical challenge when COVID-19 shelter-in-place orders threatened in-person care. With about 1,600 new patient calls a month and many patients already in treatment, Envita needed to protect staff and patients while ensuring there was no disruption to time-sensitive care.

Envita deployed Intermedia’s cloud communications—Unite for business phone, mobile and desktop apps, and AnyMeeting for video conferencing—to move call-center and clinical teams to remote work quickly. The tools allowed staff to handle inbound calls, coordinate with vendors, and conduct patient follow-ups without missing a beat, keeping patient care uninterrupted and enabling a long-term shift toward more flexible, productive remote operations.

Envita Medical Centers

Brian Harrison

President