Case Study: Fisher’s Technology achieves 99.999% UCaaS uptime and white‑label brand control with Intermedia Unite (Intermedia)

For a Robust, Truly Reliable UCaaS Solution, Fisher’s Technology Puts Its Name on Intermedia Unite

Fisher’s Technology, a Boise‑based managed service provider with roots back to 1936, offers end‑to‑end office IT services across Idaho and Montana including 24/7 help desk, networking, unified communications and device management. As customers moved to cloud phone systems, Fisher’s needed a rock‑solid UCaaS that matched its reputation for reliability, allowed white‑labeling so clients would still see the Fisher’s brand, and provided excellent 24/7 support — a combination few vendors could provide.

Fisher’s partnered with Intermedia to private‑label Intermedia Unite (plus SecuriSync and AnyMeeting), gaining a full‑featured UC platform with a 99.999% uptime SLA, mobile failover, and real‑time voice analytics via Unite Envision, along with Intermedia’s sales, marketing and tax support. The outcome: Fisher’s retained customer trust and brand continuity, set its own margins, reduced service burden through proactive monitoring, and delivered consistently dependable communications to its customers.

Fisher’s Technology

Mike Rudolph

Director of Programs