Case Study: ENC Technologies achieves reliable cloud voice and higher cloud revenue with Intermedia

ENC Technologies Improves Reliability and Cloud Commissions by Bidding Bon Voyage to Vonage

ENC Technologies is a Canton, Georgia–based IT services firm founded and run by Michael Stevenson that supports 40+ clients across home offices, education systems, and multi‑state medical and legal practices. Although ENC had relied on Intermedia for hosted Exchange since 2013 after Microsoft’s licensing changes, the company’s cloud voice offering through Vonage suffered frequent outages, costing clients billable hours and damaging ENC’s reputation for dependable service.

To fix the problem Stevenson methodically migrated clients to Intermedia’s Cloud PBX, leveraging Intermedia’s strong uptime and J.D. Power–recognized support. The move delivered far greater reliability and responsiveness, reduced downtime and client costs, and let ENC consolidate services (Exchange Email, Cloud PBX, SecuriSync, Office 365), with 100% of clients now using at least one Intermedia service.

ENC Technologies

Michael Stevenson

Owner & Operator