Case Study: Easter Seals Bay Area achieves HIPAA-compliant, scalable email and one-click SSO to support rapid growth with Intermedia Exchange Email and AppID Enterprise

Easter Seals Bay Area Supports Rapid Growth with Intermedia Hosted Exchange and Intermedia AppID® Enterprise

Easter Seals Bay Area (ESBA) is a non-profit provider of behavioral health and therapy services that experienced rapid growth—revenue jumped from about $10M to $40M and staff grew from ~100 to over 600—creating urgent need for a scalable, HIPAA‑compliant IT infrastructure. ESBA’s priorities were stabilizing secure email (preventing outages, meeting regulatory requirements) and simplifying user authentication across many cloud and on‑prem apps without long deployments or steep learning curves for IT staff.

ESBA migrated from on‑premises Exchange to Intermedia Exchange Email with Intermedia’s Cloud Concierge and implemented Intermedia AppID Enterprise for SSO and centralized identity management (SAML 2.0, pre‑integrations, and a signed BAA). The rollout was fast with minimal user impact; results included always‑on email with unlimited storage, consolidated user management, fewer password resets, faster onboarding, improved security posture, and more time for IT to focus on mission‑critical work.

Easterseals Bay Area

Robert Van Tuyl

Chief Innovation Officer