Case Study: H&M International Transportation achieves seamless communications and collaboration with Intermedia

Cloud Business Phone Keeps Small Biz Connected

H&M International Transportation, a global logistics and transportation company, needed a more reliable and flexible way to keep employees connected across offices, warehouses, and field locations. Its legacy on-premises phone and contact center systems were too complex and couldn’t support the company’s growing need for anywhere, anytime communication and collaboration, so H&M turned to Intermedia for help.

Intermedia implemented Intermedia Unite, along with email and Intermedia Cloud Contact Center, to bundle business phone, chat, video, file sharing, and omnichannel customer support into one cloud platform. The result was lower cost and less complexity, faster setup, and better responsiveness for both staff and customers; during the pandemic, employees were able to work remotely without communication issues, and H&M even reduced office space needs.

H&M International Transportation

Eric Witham

VP of I.T.