Case Study: Robert Allen Law achieves mobility, cost savings and reliable communications with Intermedia Unite

Boutique “Yachting” Law Firm Moves Through Choppy Waters to Smooth Sailing with a Modern, Cost-Effective, Cloud-Based Phone System

Robert Allen Law is a boutique “yachting” law firm based in Miami with offices across the U.S. Facing an aging on‑premises VoIP system that was expensive to maintain, hard to manage, and offered little mobility, IT Director Mark Norman needed a more flexible, secure, and cost‑effective communications platform—especially as remote work demands increased at the start of the COVID‑19 pandemic.

The firm migrated to Intermedia Unite, a cloud‑based communications suite, deploying quickly via desktop and mobile apps (phones were plug‑and‑play) and receiving hands‑on virtual onboarding and 24/7 support. Post‑rollout the firm gained seamless mobility across devices, an easy admin panel for managing numbers and routing, stable predictable billing with no surcharges, and reliable service that enabled fully remote management and improved user satisfaction.

Robert Allen Law

Mark Norman

Director of IT