Case Study: ARCpoint Labs achieves near‑perfect email uptime and encrypted franchise file sharing with Intermedia

ARCpoint Labs Achieves Email Uptime and Encryption for Franchisees with Intermedia

ARCpoint Franchise Group (ARCpoint Labs), a Greenville, SC–based provider of drug, alcohol, DNA and clinical testing, employment screening and corporate wellness services with nearly 120 franchises, faced frequent email outages, limited vendor support, and gaps in HIPAA‑level security. The lack of reliable email, secure file sharing and ransomware‑resilient backups was disrupting time‑sensitive client workflows and slowing expansion.

ARCpoint replaced its legacy provider with Intermedia’s cloud Microsoft Exchange (99.999% uptime) and SecuriSync file backup/collaboration, gaining enterprise‑grade encryption, managed accounts and point‑in‑time recovery. The result: near‑perfect email availability, centralized secure file sharing across franchises, reduced administrative overhead, improved HIPAA compliance and quicker recovery from ransomware threats.

ARCpoint Labs

Barbara King

Executive Administrator