Case Study: Page Point Animal Hospital & Pet Resort achieves reliable, high-quality customer communications with Intermedia Unite

Animal Hospital and Pet Resort Sets New Standards with Customer Experience Using Intermedia Unite

Page Point Animal Hospital & Pet Resort, founded by Dr. Brittany Simpson and Andrew Simpson, is a 16,000 sq. ft. facility built to deliver low‑stress, high‑trust care for pets and their owners. Because communication is central to that promise, frequent outages and monthly failures of their on‑premises phone system became a major operational headache that risked disrupting patient care and guest services.

They migrated to Intermedia Unite, a cloud‑based phone and unified‑communications platform with mobile/desktop apps, integrated video/chat/contact center features, and a 99.999% uptime SLA. Deployed quickly during the COVID shift to remote work, Unite delivered immediate improvements in call quality, easier call handling and management, and reliable remote access for staff — letting the team focus on pets and clients rather than phone problems.

Page Point Animal Hospital & Pet Resort

Brittany Simpson

Owner