Case Study: AGILE Data Sites achieves near‑100% uptime and resilient emergency communications for 34 fire districts with Intermedia

AGILE Data Sites Helps Emergency Communication Commission Focus on Fighting Fires, and not on IT

AGILE Data Sites partnered with a mid‑western Emergency Communication Commission (ECC) that manages dispatch for 34 fire protection districts and hundreds of volunteer responders. The ECC needed compliant, domain‑specific email, records and office applications but lacked full‑time IT staff and couldn’t risk outages during emergencies, so they sought a reliable, low‑maintenance communications solution.

AGILE and Intermedia delivered a centrally managed, cloud‑hosted platform (Exchange, archiving, backup and office apps) with 24/7 monitoring and strong SLAs. Since deployment in 2013 the solution has achieved near‑100% uptime, now serving more than 100 users across the districts, ensuring resilient communications and continuity of operations so crews can focus on fighting fires rather than managing IT.

AGILE Data Sites

Bob Henley

Chief Operating Officer