Case Study: The Co-operative Bank achieves improved content discoverability and daily employee engagement with Interact Software

Interact provides a unified system that delivers improved findability and easy access to content

The Co-operative Bank, a UK retail and business bank with over 3.2 million retail customers and 95,000 business customers, needed to replace a fragmented intranet environment that forced contact-centre colleagues to use up to four different platforms daily. The bank engaged interact to deliver a single, future-proof intranet — branded as The Buzz — to improve discoverability, consistency and social collaboration across the organisation.

interact implemented The Buzz as a unified enterprise social intranet, creating “one version of the truth,” consistent branding and better content findability. The Buzz is now accessed daily for process maps, scripts and communications, averages 650 blog contributions per month with strong colleague engagement, and features redesigned homepages and mega menus that have driven dramatic usage increases and more open, collaborative culture.

The Co-Operative Bank

The Co-Operative Bank