Case Study: Urology Clinics of North Texas achieves 8x increase in online payments with InstaMed

Urology Clinics of North Texas Increases Online Payments by 8x With the InstaMed Patient Engagement Program

Urology Clinics of North Texas, a 18-location practice with 45 providers serving the Dallas–Fort Worth area, wanted to reduce print and mail costs and increase patient self-service after years of low online payment adoption. They partnered with InstaMed and enlisted the InstaMed Patient Engagement Program to simplify statements, boost portal awareness, and drive eStatement and online payment adoption.

InstaMed implemented a consumer-tested statement layout, removed tear-off slips and return envelopes, provided targeted communications and marketing materials, and integrated online payments with the clinic’s practice management system. As a result of the InstaMed Patient Engagement Program, Urology Clinics of North Texas achieved an 8x increase in online payments, 71% of patient payments are now self-service, and eStatement enrollment rose 4x — reducing staff time on posting, reconciliation, and paper processing.

Urology Clinics of North Texas

Shannen Rodriquez

Billing Office Manager