Case Study: Springdale Pediatric Associates achieves 20% eStatement adoption and 25% increase in online payments with InstaMed

Springdale Pediatric Associates Achieves 20% eStatement Adoption!

Springdale Pediatric Associates, a two‑location pediatric practice in Greater Cincinnati, faced rising patient balances and a heavy reliance on mailed paper statements that slowed collections and required significant billing staff time. To offer families more convenient payment channels and reduce paper mailings, Springdale Pediatric Associates turned to InstaMed, adopting InstaMed Patient Billing with eStatements and the InstaMed Patient Portal to provide digital statements and online payment options.

InstaMed delivered a redesigned, consumer‑tested statement, eStatement enrollment via Patient Billing, and an embedded Patient Portal for online payments—integrated with Office Practicum for single sign‑on and streamlined posting. The results: eStatements grew 112%, 20% of statements are now sent electronically, and online payments increased 25%, improving collections efficiency and the family payment experience.

Springdale Pediatric Associates

Brenda Hanavan

Office Manager