Case Study: Sierra Pacific Orthopedics achieves over 80% automated patient collections with InstaMed

Sierra Pacific Orthopedics Automates Over 80% of Collections With InstaMed

Sierra Pacific Orthopedics, a Fresno-based musculoskeletal practice seeing up to 500 patients a day, was hit by rising patient responsibility from high-deductible plans and needed a way to increase collections without adding staff burden or risking payment-data exposure. To solve this, the practice partnered with InstaMed and implemented the InstaMed Auto Payment Collect solution, with integration into NextGen Enterprise PM for a seamless workflow.

InstaMed’s Auto Payment Collect securely saves a card at or before visit and automatically charges patient responsibility after claim adjudication, posting payments directly into NextGen. The solution automated over 80% of patient collections, reduced A/R over 90 days by 44%, lowered bad debt by 33%, achieved 41% eStatement adoption, and significantly cut manual posting and reconciliation — improving cash flow and lowering collection costs for Sierra Pacific Orthopedics.

Sierra Pacific Orthopedics

Joe Clark

CEO