Case Study: Radiology Regional Center boosts online payments 175% and transforms the patient experience with InstaMed

Radiology Regional Center Transforms the Patient Experience and Increases Online Payments by 175%

Radiology Regional Center, an office-based, physician-owned diagnostic facility with 12 locations in Southwest Florida, faced a surge in patient balances and limited tools for financial engagement. Staff rarely discussed payment responsibility and relied on slow, manual eligibility checks, so Radiology Regional Center turned to InstaMed and its payment/eligibility tools to improve upfront conversations and collections.

Using InstaMed solutions — including the Estimator, Eligibility, Patient Portal, Payment Plans and automated IVR — Radiology Regional Center began giving accurate upfront estimates, saving cards on file, emailing patients when balances were known, and offering automated payment plans. With InstaMed, the center saw a 175% increase in online payments, a 24% increase in payment plans, a 3x increase in eStatements and roughly a 30% boost in collections, while creating a smoother patient payment experience.

Radiology Regional Center

Vicki Durso

Front-End Revenue Cycle Manager